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Delivery & Returns

Delivery

Orders of $200 or more will receive FREE DELIVERY. 

For all orders under $200 a flat rate of $15 delivery fee will be charged for orders within Australia.

Delivery times are 3-5 business days from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once order is ready to be collected.

All deliveries are made by registered courier and will require a signature.

*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

 

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED

*Up to 4 refunds per PayPal account on eligible purchases. A cap of $45 per refund request applies. 

The Service is available at no additional cost to PayPal account holders who have registered for it at www.paypal.com.au/returns.

How do I make a Refund Request?

To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at www.paypal-returns.com/hc/en-au/requests/new

If any document is missing, you’ll need to submit it within 7 days of your initial submission. 

  1. The completed online claim form submitted via www.paypal-returns.com/hc/en-au/requests/new;
  2. The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the PayPal transaction ID; and
  3. A copy of your return shipment receipt that shows the amount you paid.
    1. If you use a service that tracks shipment, the receipt should also show the seller’s address;
    2. If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller’s address.
  4. If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller or PayPal, showing the amount refunded to you.

Documents must be clearly legible and emailed to paypalaureturns@telusinternational.com. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.

How will I be refunded?

If your Refund Request is accepted, you will receive a refund directly to your PayPal account.

How will I know if my Refund Request is accepted?

PayPal will send you a:

  • confirmation of receipt of your Refund Request: Within 1 business day
  • notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request
  • refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request

For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.

The Refunded Returns Service is offered by PayPal Pty. Ltd, in partnership with TELUS International Europe, the service provider.

To access PayPal's privacy policy, please click here.

 

TRACKING YOUR ORDER

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.

 

RETURNS AND EXCHANGES

At Limestone and Linen, all goods are packaged and handled with the utmost attention and care. In the unlikely event that you receive goods which are defective or you received the wrong product, please contact us within 14 days of purchase and we can offer you a refund, replacement or store credit. Claims made after 14 days will not be accepted. We offer free postage for replacement of products.

In the event that you are unhappy with the product or simply change your mind, please contact us via email info@limestoneandlinen.com.au or call 03 90105655. Limestone and Linen may, at our discretion, provide a refund on the return of the products within 14 days of purchase where the product packaging is unopened, unused and remains in a saleable condition.

You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this returns clause.

For returns please post items to;

Limestone & Linen

PO Box 2144, Moorabbin

Victoria 3189, Australia